First Citizens’ Federal Credit Union, based in Fairhaven, Massachusetts, has entered into a partnership with Narmi, a leading provider of digital banking solutions. This collaboration has allowed the credit union to modernize its banking services and enhance the member experience. Here are some key highlights of this partnership:
- Digital Account Opening: Prospective members can now open an account entirely digitally from anywhere in under three minutes, making the account opening process more convenient and accessible.
- Streamlined Back-Office Processes: The partnership with Narmi has streamlined back-office operations, including instant KYC (Know Your Customer) verification, automated decision-making, and improved member information management.
- Seamless Transition: Members can easily transition from the account opening process to online banking, creating a more seamless and integrated experience.
- Comprehensive Online Banking Interface: The credit union’s online banking platform, powered by Narmi, offers a comprehensive interface that includes personal financial management tools to assist members with budgeting and spending management.
Adrienne Watson, the Director of Core Improvement and Innovation at First Citizens’, expressed enthusiasm about the partnership and the improved member experience it provides. The credit union’s goal is to help the community achieve financial independence, and this partnership is seen as a significant step in that direction.
The implementation of Narmi’s platforms was carried out through the COCC core banking solution, which has enabled First Citizens’ to better serve and engage with its community members.
Narmi, a New York City-based company, specializes in providing digital banking solutions that empower financial institutions to offer the latest capabilities in digital banking and account opening. Their platform is designed to enhance the customer experience, making it effortless, up-to-date, and reliable. Narmi’s solutions have resulted in significant account and deposit growth for financial institutions, and they have received recognition in the form of awards, such as Bankrate’s 2020 Best Online Bank and Nerdwallet’s Best Bank of 2021 for Online Experience.
First Citizens’ Federal Credit Union serves the local community in southeastern Massachusetts, with a substantial membership base and assets exceeding $769 million. They have various branch locations across the region, and you can find more information about them on their website, www.firstcitizens.org.