The partnership between Glia and Lumin Digital represents a significant collaboration in the fintech industry, with the aim of providing a seamless digital-first member service experience for banks and credit unions. Here are some key points about this partnership:
- Glia’s Digital Customer Service (DCS) Integration: Glia, a leader in customer interaction solutions, has integrated its DCS capabilities into Lumin Digital’s cloud-native digital banking platform. This integration allows for a unified approach to customer service across various digital channels.
- Enhanced User Experience: Lumin Digital’s platform is designed to elevate user experiences for financial institutions, enabling them to compete with larger institutions by offering modern banking experiences. It focuses on personalization, safety, security, and automation, with features like personalized spending insights, financial advice, fraud alerts, and savings goals.
- Online Collaboration Tools: The integration includes online collaboration tools such as CoBrowsing, which allows financial institutions to guide customers in real-time. This helps improve customer satisfaction and build loyalty for banks and credit unions.
- Empowering Credit Unions: The partnership aims to empower credit unions to leverage digital-first technology while still emphasizing meaningful human interactions. It enables quicker issue resolution and enhances efficiency, revenue, and loyalty for banks and credit unions.
- Overcoming Silos and Fragmentation: The integration aims to overcome the silos and fragmented solutions often seen in the financial industry, providing a frictionless experience for members, agents, and managers. Real-time guidance and improved satisfaction are some of the benefits for members.
- Mutual Credit Union Clients: Glia and Lumin Digital already serve 15 mutual credit union clients, indicating a successful collaboration and adoption of their services in the industry.
- Commitment to Member Interaction: Both companies emphasize the importance of delivering the right interaction at the right time. They aim to align their services with the evolving expectations of members who seek on-demand and seamless digital interactions.
- Presence at Jack Henry Connect Conference: Glia and Lumin Digital will be present at the Jack Henry Connect conference, where they will showcase their offerings.
This partnership between Glia and Lumin Digital seeks to provide a holistic solution for digital-first member service in the banking sector, offering a combination of advanced technology and human interaction to enhance customer experiences and operational efficiency.