Thank you for sharing information about TSG (The Strawhecker Group) and their new product, TruMonitor, as well as their Global Experience Monitoring (GEM) platform. Here’s a summary of the key points from the provided information:
- Introduction to TSG: TSG is a globally recognized analytics and consulting firm specializing in the payments industry. They serve a wide range of clients, from Fortune 500 companies to valuable brands, providing strategic services, market intelligence, and analytics.
- Global Experience Monitoring (GEM): GEM is a data-driven service offered by TSG, designed to provide real-time insights for payments providers to optimize their services from various perspectives, including merchant, developer, and technical viewpoints.
- TruMonitor: TruMonitor is a new Software as a Service (SaaS) product and component of the GEM platform. It focuses on the technical perspective by offering 24×7 monitoring and alerts for APIs, websites, and multi-step processes.
- Website Speed and Outage Monitoring: TruMonitor identified that PayPal and Fiserv had the fastest websites, approximately four times faster than the average. They also monitored Contact pages, where Clearent, Global Payments, First American Payment Systems, and Fiserv experienced the fastest response times, almost five times quicker than the average. However, it was noted that twelve percent of the top fifty U.S. merchant acquiring homepages experienced outages during a seven-day monitoring period, with fourteen percent having outages on their Contact pages.
- Importance of Speed and Uptime: The product highlights the importance of speed and uptime for merchants, as response times, outages, and errors can significantly impact a company’s reputation and revenue.
- Customized Monitoring for the Payments Industry: TruMonitor is tailored to meet the specific needs of the payments industry by offering personalized services that empower GEM subscribers to track and benchmark vendors, competitors, and API performance.
- Features of TruMonitor: The product offers various features, including monitoring for websites, multi-step processes, networks/services (DNS, FTP, email, traceroute), and APIs. Users can receive real-time performance alerts, access a customizable portal for 24×7 monitoring, receive daily automated reports, training, support, and more. TSG maintains monitoring stations across North America, South America, Europe, and Asia-Pacific to ensure data synchronization from multiple locations and eliminate false alerts.
- Benefits for GEM Subscribers: GEM subscribers can benefit from real (not synthetic) transaction metrics, annual API set assessments, and developer roadmap assessments. These features are designed to help companies increase customer retention by 5% or more. TruMonitor is also available as a standalone platform for purchase.
About TSG
TSG’s TruMonitor and the broader GEM platform aim to assist companies in the payments industry to improve their services, protect their brand reputation, and enhance customer experiences by providing real-time insights and monitoring.